POSITION SUMMARY: Under close supervision performs clerical and data entry tasks that assist in administration of Commercial Auto, General Liability and Commercial Property claims.
This position requires considerable interaction on the phone with claimants, client underwriters, underwriting assistants, employers, examiners, attorneys and with management. Additionally, the Claims Assistant may have contact with other Claims Examiners within the organization, and other TRISTAR staff in the office and within the organization; therefore, consistently being at work in the office or virtually, in a timely manner, is inherently required of this position.
DUTIES AND RESPONSIBILITIES:
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Prepares claim acknowledgement notices, and processes payments on claim files as directed by the Claims Examiner.*
- Documents all work product and claim activity in the electronic claim file.*
- Prepares and prints letters, payment notices and labels.*
- Provides clerical support, including filing, faxing, sorting, and alphabetizing.*
- Communicates pertinent claim information to the client, legal counsel and claim investigative service providers as well as internal claims staff.*
- Answers phone calls, take messages and responds appropriately. *
- Other duties as assigned by management.
Essential job function.
EQUIPMENT OPERATED/USED: Computer, telephone, 10-key, fax machine, printers and other basic office equipment.
SPECIAL EQUIPMENT OR CLOTHING: Appropriate office attire.
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QUALIFICATIONS REQUIRED:*
Education/Experience: High school diploma or GED required
Knowledge, Skills and Abilities:
- PC literate, including Microsoft Office products
- Good oral and written communications skills
- Ability to work in a team environment
- Ability to plan and prioritize workload
- Knowledge of medical terminology
- Analytical skills
- Excellent written and verbal communication skills, including ability to convey information to claimants and clients
- Ability to interact with persons at all levels in the business environment
- Ability to act independently
- Proficient in Word and Excel (preferred).
Experience:
- Two to three years of general office experience with at least one year of claims industry experience
Here are some of the benefits you can enjoy in this role:
- Medical, Dental, Vision, Life Insurance & Disability
- 401 k plan
- Paid time off
- Paid holidays
Location: 100 Oceangate Suite 840, Long Beach, CA 90802
Job Type: Full-time
Pay: $17.25 - $18.25 per hour
