About Us
Learn, Lead & Grow at Foundever Group®
We believe experiences are everything, and that happy associates are successful ones. That's why we give our people the tools and the freedom to learn, grow, have fun and be themselves. Flex Learning
GROW AS YOU GO. We invest in you, with internal programs, training, and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills, and resources to develop, both professionally and personally. You choose where you want to go; we help you get there.
BE BOLD, BE YOU. #FoundeverLife represents our commitment to our people -to YOU. It's about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.
WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.
GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for the hard work they do every day. We offer benefits to keep you healthy and happy, such as paid time off and referral bonuses. Plus, fun perks like employee discounts.
MAXIMIZE YOUR EXPERIENCE. We value open, honest, and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people's innovative ideas, experiences, and feedback to shape and drive the future of Foundever Group.
About Foundever Group®
As a global leader in end-to-end customer experience (CX) products and solutions, Foundever Group® partners with the world's best-loved brands, from Fortune 500 companies to local startups, to design, build and deliver a competitive edge across all customers touch points. With our award-winning culture built on 35+ years of industry-leading experience and commitment to improving the employee experience, we improve business results by pairing innovative design thinking and digital solutions - including self-service, artificial intelligence (AI), automation, and data-driven analytics - with the expertise, emotion, and empathy of our people to Create Connection. Value Conversation
Job Summary
SUMMARY OF RESPONSIBILITIES
Process purchase orders received via mail, fax, or email for hardware products and software subscriptions. This includes collecting and storing required compliance documentation such as tax exemption certificates, and supplying forms as requested by the purchaser for the completion of the purchasing process including invoices.
Respond to mail, fax and email request from customers requesting price quotes, donations, or other requests related to order placement.
Process requests for special marketing programs or promotions that require order placement. Follow-up as needed to obtain necessary documentation for fulfilment.
Handle inbound and outbound mail for the Customer Service Center. This includes logging and distributing incoming mail as well as creating shipping labels for outbound packages.
Order supplies and equipment as needed for the Customer Service Center.
Other duties as required
EDUCATION
High school completion required.
EXPERIENCE TARGET
2 years' experience performing administrative tasks in an office environment.
2 years' experience in customer service, or a related field preferred.
KNOWLEDGE AND RESPONSIBILITIES/SKILLS
Basic knowledge of Microsoft Windows and Microsoft office applications
Intermediate knowledge of SharePoint
Ability to speak and express ideas clearly and concisely both written and verbal
Self-starter, willing to take the initiative
Must be detail oriented and have the ability to maintain documentation and records
Possess excellent customer service skills and written communication skills
Must be able to meet deadlines
About Foundever
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
