Responsibilities:
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Respond efficiently and accurately to callers, arrange deliveries, handle emails, chatbox, and ensure clients feel supported and valued.
- Utilize software, databases, scripts, and tools appropriately.
- Communicate with customers through various channels.
- Acknowledge and resolve customer complaints.
- Process orders, forms, applications, and requests.
- Keep records of customer interactions, transactions, comments, and complaints.
- Provide feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
Requirements:
- High school diploma, general education degree, or equivalent.
- Experience working with customer support.
- Proficient with MS Office applications
- Arabic speaker
Job Type: Full-time
Salary: AED3,500.00 - AED5,000.00 per month
Ability to commute/relocate:
- Abu Dhabi: Reliably commute or planning to relocate before starting work (Required)
Experience:
- customer service: 1 year (Preferred)
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