Thank you for considering the position of Customer Service Representative at our company. We are looking for a skilled and enthusiastic individual to join our team. Please find the job description below.
Responsibilities:
- Respond to customer inquiries via phone, email, or chat in a timely and professional manner
- Resolve customer complaints and issues with empathy and patience
- Document all customer interactions accurately in our CRM system
- Collaborate with other departments to ensure customer satisfaction
- Meet or exceed established performance metrics
Requirements:
- Excellent communication skills, both verbal and written
- Ability to analyze customer needs and provide appropriate solutions
- Strong problem-solving skills
- Ability to multitask and prioritize tasks effectively
- Proficient in Microsoft Office Suite and CRM software
- High school diploma or equivalent required; some college coursework preferred
Benefits:
- Competitive salary
- Comprehensive health, dental, and vision insurance plans
- 401(k) retirement plan with employer match
- Paid time off and holidays
- Professional development opportunities
We are an equal opportunity employer and welcome applicants from all backgrounds. If you meet the requirements listed above and are excited about this opportunity, please apply today!
Job Types: Full-time, Part-time
Pay: $19.00 - $27.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
- Work from home
Experience level:
- 1 year
Shift:
- Day shift
- No nights
Weekly day range:
- Monday to Friday
Work setting:
- Remote
Work Location: Remote
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