DE: Deutscher Kundendienst (deutsch) – Remote unterhalb von Coimbra bis Algarve
PT: ALEMÃO / Apoio ao Cliente: Hotelaria /remoto abaixo de Coimbra
Location: Portugal, below Coimbra district
- Possible start: 16.08!
- It's start-up project, you can have influence on it's shape from the scratch!
- We offer remote work system in the area of Districts: Castelo Branco, Leiria, Lisbon, Santarem, Portalegre, Evora, Setubal, Beja & Faro!
- We don't need any experience, we offer training!
- 2 Shifts system: Monday -Sunday (1st shift : 8:00 - 17:00 & 2nd shift: 13:00 to 22.00)-40h/5days per week incl. Public Holidays
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Our client is Airbnb service. Their mission is to create a world in which anyone can belong anywhere. To this end, Airbnb enables millions of people around the world to use their space, passions and talents to become entrepreneurs. The community support team welcomes the Airbnb community on its way to building the world's most loyal travel community through exceptional service.
We are looking for reinforcements in the form of German-speaking employees for our team in Lisbon. We are looking for you, entrusted with the support of our customers.
As a Customer Support you will:
- Solving the users issues via calls, email and chat in a German language
- Composing empathetic and customised messages when in contact with the users
- Investigate and resolve the complaint, provide detailed documentation of the circumstances, proceed with the investigation and justify the proposed resolution
- Process insurance policy administration or cancellation requests
- Manage escalated or urgent calls where customer may be very upset
What do we expect?
- You speak German (at least C2 level)
- You speak communicative English - min. B2 level
- You live in Lisbon area or you are ready to relocate there
- You are customer-oriented and enjoy interacting with people
- You are ready to be the part of a startup project whose shape you will have a real impact on
What do we offer?
- Possible start: 16.08!
- Competitive salary and remuneration system (incl. meal allowance):
** 1283€ gross x 12months (or 1100€ gross x 14months-basic salary),
** up to 100€ gross monthly performance bonus,
** meal allowance: 7,23€ NET/day (approx 145€ NET/month in a voucher card)
- Fixed term, renewable full time employment contract for 6 months (according to the Portuguese law)
- Complete online hiring process regulated & we send the EQUIPMENT to your home!
- 2 Shifts system: Monday -Sunday (1st shift : 8:00 - 17:00 & 2nd shift: 13:00 to 22.00) -40h/5days per week incl. Public Holidays
- We offer remote work system in the area of Districts: Castelo Branco, Leiria, Lisbon, Santarem, Portalegre, Evora, Setubal, Beja & Faro!
- Private health insurance with a dental plan after 6 months in the company
- We are certified Great Place to Work for 4 years!
EU citizenship or a residence permit in Portugal is mandatory
Are you interested in a new adventure?
Then apply with your CV, we look forward to you !
* By applying for this position, you agree to our privacy policy and consent to the processing of your personal data and its transfer to the client offering this position
Job Type: Full-time
Salary: 1,238.00€ - 1,338.00€ per month
Application Question(s):
- When is the closest possible start date for you?
- Your email address and phone number are mandatory to continue your application for this job posting. Please leave them here:
- Your current location (city):
- This offer is related to our client Webhelp Lisbon. Are you okay with continuing with your application?
Language:
- English communicative (Required)
- German (at least C2) (Required)
Expected Start Date: 16/08/2023
