Patient Support Assistant [Canada]


 
Job Description:

Position Summary:
Customer Service:

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  • The Patient Support Assistant is responsible to provide a high degree of service to the Emergency Department patients, visitors, staff and physicians
  • Responsible for the safe and efficient movement of patients via a wheelchair, stretcher or bed which may include patients with oxygen tanks, intravenous pumps, and other equipment
Wayfinding:
  • Transport patients/visitors needing assistance via wheelchair dispatched by a staff person
  • Assist patients/visitors in navigating through the department (bathroom locations, nutrition centre, etc.)
Patient transportation:
  • Respond to call for assistance with patient transportation by stretcher using the information provided by the staff person
  • Confirm patient identifiers prior to all patient transportation tasks


As a qualified candidate you will have the following job requirements:
  • High School Graduate or equivalent required
  • 1-2 years in customer service, forward facing and interactions with the general public
  • Experience in a healthcare environment would be considered an asset

You will be a great fit for this position if you have:
  • Must be a self-starter with a positive nature, pleasant disposition, a can-do attitude and be a strong team player
  • Demonstrated excellence in interpersonal and customer service skills.
  • Excellent verbal/written communication skills
  • Effective problem solving and critical thinking skills
  • Ability to prioritize workload with varying deliverables
  • Ability to work both within a team and independently with minimal supervision
  • Must maintain confidentiality pertaining to patients and staff
  • Ability to work flexible hours including weekends, afternoons, evening and midnight shifts
  • Adherence to policy and procedures related to health and safety and patient safety
  • Ability to push and pull wheeled equipment and moveable carts
  • Physical demands include:
o Able to lift, push and pull heavy loads (up to 60 lbs.)
o Repetitive light and heavy lifting
o Extensive walking throughout the shift
o Frequent standing throughout the shift

Thank you for your interest, however only short-listed applicants will be contacted for these opportunities.

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