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Location: Praha, CZ, 155 00
Brno, CZ, 617 00
Type of Employment: Full-time
Career Level: Professional
Job Family: Information Technology
Date posted: Aug 21, 2023
We‘re the Yunex Traffic team, a global leader in intelligent traffic systems. We have been working on revolutionary technologies for the mobility of the future. We develop solutions for traffic management leading to greater traffic flow, safety, efficiency and environmental friendliness. The results of our work are perceived by the citizens in cities around the world.
Who are we looking for?
We are looking for an experienced IT Infrastructure Service Manager with focus on Network and Datacenter. You will be joining our global IT organization serving over 3,000 users, ensuring our providers deliver seamless and reliable IT services.
What will be your responsibilities?
- You will be responsible for the full lifecycle of services included in the Global Network and Datacenter portfolio at Yunex Traffic.
- Focus on achieving the best user satisfaction and be a point of contact for business stakeholders.
- Take over the role of Contract / Vendor Manager for contracts in the respective service lines.
- Maintain the relationship between Yunex IT and its providers and ensure problem situations and escalations are taken care of.
- Responsible for the IT service costs, budgeting and forecasting.
- Ensuring service availability and service continuity and monitoring that services under your responsibility meet contracted service levels.
- Continually evaluate the performance of providers, manage claims, and enable improvement processes.
- Define and align the provider strategy including the make or buy strategy and monitor the execution.
- Coordinate and develop unit and integration tests for service introduction and document new processes.
What do you need to qualify for the role?
- University degree in the field of IT
- Several years of experience as an IT Service Manager with a solid technical background
- Experience in multinational mid-sized companies
- In depth knowledge of ITIL framework or similar (including service management)
- Strong customer orientation
- Excellent communication skills to collaborate with stakeholders at all levels
- Communicative knowledge of English (your manager is based abroad and you will be working in an international team)
What can you look forward to with us?
With joining us, among other things, you will get:
- up to 33 days of vacation
- working hours as you organize them (you should always be on call between 10 am and 2 pm)
- the opportunity to work from home for a better work-life balance
- a personal annual budget of 24,000 CZK or 48,000 CZK (depending on seniority), which you can use for various leisure activities in our cafeteria
To find out more about us, check out our website: Czech Republic - Yunex Traffic or our LinkedIn profile: Yunex Traffic
Where can you find our offices? Near the metro station Chodov, Praha 4/a short walk from the centre of Brno on ul. Škrobárenská street..
Recruiter Gabriela Golcová is looking forward to meeting you - linkedin.com/in/gabriela-golcova
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