Your scope of duties:
- Plan, organize and manage business projects for clients in the are of Order to Cash Process
- Lead assessment and analysis phase specifically related to Order to Cash Process
- Define improvements related to the Order to Cash in the area of Organization, Processes and Technology
- Supporting transformation engagements focused at implementation of defined improvements during projects as a an independent team member
- Product ownership role during implementation of digital tools improvement within the Order to Cash process domain
- Master skills in digital applications that are streamlining Order to Cash Process
- Prepare and run client facing meetings & workshops and produce comprehensive output
- Support of project management and business change management activities
- Contribution to business development activities
- Contribution to development of Order to Cash related offerings
Our requirements:
- Previous experience (minimum of 5 years) in Designing and Delivering following processes:
- Customer Service (in B2B environment)
- Commercial Support (including Lead management, CPQ, Reporting)
- Order Management (including order validation and fulfillment)
- In addition understanding of the Invoice to Cash process
- Experience in conducting process assessments and in analyzing data and metrics to measure process performance and identify opportunities for improvement
- Experience in designing end-to-end Customer Experience for Order to Cash process
- Experience in running consulting engagements (meeting organization, logical problem solving, clients handling skills, consistent output presentation)
- Strong proficiency in O2C related software such as SAP, Oracle, Salesforce, or other ERP / CRM systems is essential. Experience with data analysis tools like Excel, Tableau, or Power BI can also be beneficial
- Higher education degree (bachelor or master, preferably in business / finance / economics / supply chain fields)
- English language proficiency; German language knowledge will be welcome
- Team building and motivation skills
- Strong interpersonal skills and excellent written and verbal communication skills
- Strong analytical, problem-solving, and data analysis skills
- Flexibility to travel internationally
- Preferred experience in business functions transformation / optimization projects for international organizations including projects related to planning, design or migration to the Shared Services Center / Business Process Outsourcing model
- Preferably owning process improvement certification (Lean Six Sigma, Certified Process Professional) and Project Management Certification (PMI, Prince2)
What we offer:
Support in acquiring qualifications and certificates- Udemy for Business – access to over 3000 courses
- Go Fluent – platform that offers language courses on various levels
- EY Badges – global certification of your competencies and an opportunity to earn an MBA title of a reputable Hult International Business School
- Career Counselor – assigned experienced advisor, who will support your career growth in EY
- Innovate EY – unique program thanks to which you can create your own start-up utilizing our know-how and financing
- EY Care&Wellness – benefits program
About EY Poland:
We are a global consulting company – we help entrepreneurs, organizations and societies to utilize their potential in the best way. Audit, consulting, law, strategy, tax and transaction teams ask unexpected questions to be able to find new answers to complex challenges that today’s world faces.
We currently employ over 300 000 exceptional people in over 150 countries in the world. In Poland we are over 5000, we work in: Warsaw, Gdańsk, Katowice, Cracow, Łódź, Poznań, Rzeszów and Wrocław.
Together we create amazing things every day. We have people, a development path and trainings, thanks to which you will be able to grow quickly while gaining experience on various projects.
We care about the environment – not only the business one. EY announced – as the first company out of the Big 4 – a plan to reduce the emission of CO2 to achieve the goal of Net Zero emission in 2025. As a part of this plan we have reduced our global greenhouse gas emission in the financial year 2021 by as much as 60% and we have reached the goal of negative CO2 emission on the scale of the whole organization.
EY is an employer of equal opportunities, we appreciate diversity in knowledge and experience of our employees. EY ensure that every candidate has an equal chance in the recruitment process, no matter the gender, age, race, religion, sexual orientation, origin, disability or any other legally protected basis according to the applicable law.
