Operating Company: DEXIS
Location: Prague,Hlavni Mesto Praha,CZ
Date Posted: July 13, 2023
Req Number: R5016896
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Job Description:
RESPONSIBILITIES
Technical Administrative and Support
- Responsible for the execution of daily activities e.g.
- Support the local team on their specific Activities
- Support the local teams with customer calls / CRM cases
- Ensure all in-boxes (CRM queue, e-mail, chat ..etc.) are empty
- Ensure follow up of all open CRM cases (waiting for feedback, decisions, information, Etc.). Following the targets (e.g. CRM cases open not longer than 2 Weeks)
- Managing e-mail response internal or external
- Ensure that all Processes & Procedures are followed
- Documentation and tracking of all requests and calls in the CRM system
- Cooperation with the sales team; share of information on important customer/process issues
- Respect and reach the targets set by the EMEA Dexis Technical Support Organization (e.g. Service Level)
Sense of Customer Ownership
- To Develop a good professional and work Relationship with colleagues, Customers and Opinion Leaders in EU and Provide Exclusive Service for Strategic Customers in EMEA
Job Requirements:
- Technical Knowledge (Software or Hardware)
- Experience in Service and Support
- Ability to increase his existing technical knowledge through Dexis Product / Process Trainings.
- Fluent English and French any other European Language (Italian, Spanish, Portuguese, Dutch, Swedish, Danish, German) would be an advantage.
- Experience in Servicing and Installing Equipment, Computers and Software
- The willingness to develop him-/herself along with the development of the EMEA Dexis dental business in all needed directions – based on the individual job the person carry out
- Attention to Detail
- Good Interpersonal Skills
- Good Communication Skills (verbal & written)
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Operating Company:
DEXIS
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