Director of Operations [Switzerland]

 

Job Details

Posted:
24th August, 2023
Sector:
Corporate Housing
Location:
Zurich, Switzerland
Job Ref:
16801
Salary:
Competitive

Alchemy is supporting a leading hospitality provider in their search for a Director of Operations – Hospitality

The Director of Operations – Hospitality will have a hands-on role and will be responsible for the overseeing day to day operations, staff management and development, ensuring guest satisfaction and ongoing inspection and maintenance of the companies portfolio.

Role

• Take responsibility ensuring a first-class guest experience, ensuring that any issues, needs and requests are handled appropriately
• Oversee activities of various teams, including Guest Services, Operations, Maintenance, Housekeeping, Warehouse and third party vendors
• Develop Standard Operating Procedures and ensure all staff adhere to them
• Develop purchasing program and publish purchasing guidelines
• Vendor management including price negotiation, vetting, performance reviews and scheduling
• Inspect properties and ensure condition of all serviced apartments and buildings meet company standards, report and monitor any issues as required
• Oversee guest services ensuring all issues are responded to in a timely manner, and act as point of escalation when required
• Develop annual budget for Operations department, taking expenses and labour costs
• Take charge of apartment set up and upgrades, ensuring compliance with Design teams specifications and scheduling vendors
• Manage stock levels and ensure completion of monthly inventories
• Staff management, including mentoring and coaching, training, performance reviews, payroll approval and processing, scheduling and recruitment

Requirements

• Significant experience in operations leadership in the hospitality industry
• Proven leadership and mentoring skills, able to manage, train and support the development of a team of staff
• Fluent in English and German
• Excellent communicator and team player, able to work in fast paces, rapidly changing environment
• Highly organized and able to meet tight deadlines
• Experience with Microsoft Office products

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