$ads={1}Why Spryker?
We are building the best support team in the eCommerce industry and are looking for a Cloud Center Operations Engineer (m/f/d) to join our team. We offer support that is not a soulless ticket system where people dump problems and get silence in return. We want to transcend what people think support is and build a resilient powerhouse that makes Spryker better and our customers successful.
We experiment, we fail, we change and we succeed together. At the end of the day, we want the industry to look at us in awe and ask themselves how we are able to do what we do. So far, we have made tremendous progress, but we need more extraordinary people, so come join us!
Your Challenges & Opportunities
- Take over cases escalated from our 1st Line Support and develop them until they are fully resolved
- Reproduce problems, identify bugs and extract issues that will help us improve Spryker
- Correctly prioritize issues so that our dedicated support developers can work most effectively on making Spryker even better
- Work in a central role that will require you to communicate with, and informe multiple internal and external stakeholders without losing sight of what's important: providing sustainable customer value
- PHP or any Object Oriented Programming language (at least 1 year of practical experience)
- Able to talk about complex issues and find common ground with a variety of technical/non-technical people
- Experience with Linux, Docker, git, terragrunt
- Experience working in a customer-facing role
- Fluent English language skills (native or business level)
- You are willing to work UTC +8 (e.g. US) and UTC -8 (e.g. Australia) Time Zone
- You are willing to work in a compensated, rotating on call roster on weekends if necessary
- E-Commerce experience with shop systems like Oxid, Magento, Hybris or similar is a plus
- You are intellectually curious, like challenging the status quo, and learning is a natural process and inspiration for you
- You actually enjoy working in a fast paced and ambiguous environment, while embracing change positively
- You strive for innovation and are curious and passionate for anything AI and automation related
- Backend: Redis, ElasticSearch, Twig, Composer, Git
- Frontend: Javascript, Webpack, NPM
- System: Docker
- SOLID-principles, Clean Code, Separation of Concerns
- Standard frameworks like Zend, Symfony, Laravel or others
- NewRelic/Blackfire/Tideways/any APM, Production monitoring
- CI/CD pipelines
- Configuration management tools such as Terraform, Ansible
This is a fully remote role in a global team of top people and operations professionals at Spryker!
Our Global Head of Cloud Center Operations - Winston Nolan (connect on LinkedIn https://www.linkedin.com/in/winstonnolan/) is looking forward to learning more about how your story aligns with this role. Apply now and let’s talk!
About Spryker Tech #LI-Remote #LI-RH1
- ️We Are Open Code: https://github.com/spryker
✨We build community:
❇️Check our StackShare
ABOUT SPRYKER
Since 2014, Spryker has been enabling digital innovation and helping enterprises differentiate with its composable commerce platform. Spryker’s easy-to-use platform offers a best-of-breed approach that provides businesses the flexibility to adapt in an ever-changing market which helps them to future-proof their business. As a global platform leader for Enterprise Marketplaces (B2B & B2C), Thing Commerce, and D2C, Spryker has empowered 150+ global enterprise customers worldwide and is trusted by brands such as ALDI, Siemens, Weleda, Toyota, and Ricoh.
Spryker is taking new markets by storm, expanding across continents to offer clients the most flexible commerce platform on the market. This requires a special mindset, relentless human effort, and lots of collaboration within the team, which is proudly called the Spryker Herd. Learn more at www.spryker.com/career/.
REASONS TO JOIN SPRYKER
Flexibility: be your most productive, creative, and amazing self - work from anywhere, benefit from unlimited vacation days, and fully flexible working hours. To better settle in - use our office equipment allowance.
Growth: develop your skills further by spending a generous budget assigned to every Sprykee via self-learning tools, training, and workshops, as well as free language classes and knowledge sharing sessions. We provide each Sprykee with holistic and regular 360° feedback as well as personal and professional growth.
Diverse Herd: don’t aim to fit in - stand out and step up! We are passionate about many things and one of them is our authentic selves - embracing, working and collaborating across all of our differences. We are an equal opportunity workplace, partnering with different organizations, nurture Sprykee Affinity Groups and have our own Diversity Council.
✨ Spryker spirit: identify, connect, and exchange with our herd, living the Spryker spirit. Low ego culture and collaboration, live, hybrid and virtual team events, legendary parties in surprising locations where we gather our entire global herd.
Innovation: constant innovation lies not only at the heart of our product but is key to our DNA in all areas of business. Choose between the newest hardware versions, work with the latest tools and technologies and help us to become a global leader for next-gen enterprise commerce.
HERD STATEMENT
We are innovators, challengers, and proactive solution-seekers. We are empathic lateral thinkers and team players first. But above all, we are all different, and that is what makes our Spryker herd unique!
At Spryker, we are proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or disability status.
Our Spryker herd welcomes all.
Spryker solely collaborates with selected agencies where terms and conditions are in place and does not accept unsolicited headhunter or agency sent resumes.
Check out our Career page, Instagram and LinkedIn for more.
\#LI-Remote
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