Looking for two customer care specialists, one who can serve full time, and another who can serve as a reliver for the current customer care specialist on leave.
Job description:
- Maintain contact with clients to obtain customer feedback regarding product/service quality
- Assist clients in resolving issues and complaints concerning purchased products or services
- Build and establish good work relationships with clients to facilitate increased patronage and revenue
- Develop and implement strategies effective for ensuring a satisfied clientele and increased returns
- Liaise with other sales departmental heads to discuss business plans necessary for enhancing sales performance
- Direct and coordinate the customer service operation of a team to ensure clients are tended appropriately in line with set customer service standards
- Develop and optimize support and service processes, tools, and systems
- Conduct price and contract negotiations with clients to establish contract details and attain profit margin
- Oversee all post-sales services provided to clients to ensure customer satisfaction
- Provide periodic reports to management on all after sales activities
- Ensure compliance with all general and company policies when carrying out job duties.
Job qualification:
- Graduate of any four (4) year course or business-related course
- Preferably with experience in handling after-sales concerns
- Proficient in MS Office Application
- Has critical thinking skills with a focus on issue resolution and customer satisfaction
- Ability to deal with client’s concerns through phone calls
- Self-motivated, can work independently
- Fresh graduates are welcome to apply
Job Types: Full-time, Temporary, Fresh graduate
Salary: From Php13,500.00 per month
Benefits:
- Company Christmas gift
- Company events
- Health insurance
- Opportunities for promotion
- Paid training
- Pay raise
Schedule:
- 8 hour shift
Supplemental pay types:
- 13th month salary
- Overtime pay
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Davao City: Reliably commute or planning to relocate before starting work (Required)
Education:
- Bachelor's (Required)
