Information Management Assistant (USEFMS and USCitizens) [Belgium]

 

Hiring Path:

• Open to the public

Who May Apply/Clarification From the Agency:

For USEFM - FP is 06. Actual FP salary determined by Washington D.C.

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• U.S. Citizen Eligible Family Members (USEFMs) - All Agencies

Security Clearance Required:

Secret/Confidential Clearance

Appointment Type

Temporary

Appointment Type Details:

Definite not to Exceed 5 years. (FMA) Definite Not to Exceed 1 year. (PSA)

Marketing Statement:

We encourage you to read and understand the Eight (8) Qualities of Overseas Employees before you apply.

Summary:

The work schedule for this position is: Full Time (40 hours per week)

Start date: Candidate must be able to begin working within a reasonable period of time of receipt of agency authorization and/or clearances/certifications or their candidacy may end.

Start date for this position could be as early as August 14, 2023.

Supervisory Position:

No

Relocation Expenses Reimbursed:

No

Travel Required:

Not Required

Duties

Provides IT support on four computer networks managed by the Registry at USNATO. The incumbent ensures the correct functioning of all equipment and software associated with the networks, including updates based on changes in technology and the introduction of new hardware/software. The incumbent also provides cross-boundary support between NATO and Department of State (DoS) networks. Must be able to obtain a DoS Secret clearance and a NATO Secret clearance.

Cross-boundary support

The incumbent ensures that necessary documents on the Athena network are migrated securely to the Department of State classified network. This must be done at least every hour or as requested by users. Documents can only be printed within the Registry to ensure each document is recorded, tracked and numbered so that return and follow-on destruction of NATO Secret documents can be verified.

IT Support

As a Network Administrator, manages network operations and infrastructure support for the USG networks NIPR and USBICES, as well as the NATO-specific networks Athena and Magellan, to support the U.S. Mission to NATO (USNATO) staff. Configures equipment and ensures that both software and hardware meet DoS standards and Diplomatic Security (DS) requirements. Directly responsible for management and life-cycle replacement of over 150 computers, printers, switches, and servers with a combined value of $750,000.

Main responsibilities include but are not limited to:

a) Maintain domain security; b) Oversee trusted and trusting relationships; c) Manage local policy configurations; d) Manage server configurations; e) Create user accounts and groups and configure domain accounts and profiles; f) Monitor system performance and optimize performance on networks wherever possible; g) Troubleshoot systems; h) Schedule and perform routine maintenance; i) Apply prescribed security measures to audit the systems; j) Schedule and perform server backups; k) Provide infrastructure support to install or repair network connections

Desktop Support Services

The incumbent is responsible for providing the highest level of technical assistance in resolving complex or sensitive issues for users. This includes but is not limited to:

a) Configure and test equipment to be placed in service; b) Train users on access to NATO documents on both the Athena and DoS classified networks; c) Troubleshoot and resolve access issues for users; d) Coordinate with Washington, DC technicians for issues that involve the DoS SharePoint site and/or Registry office in the EUR/IO Bureau.

Perform any necessary interface with embassy or USNATO support offices in meeting user needs, e.g., requesting new cabling or electrical outlet installation; make recommendations and procure hardware solutions compatible with the existing networks; evaluate overall functions of the network client PCs. Works with IMC staff in other sections to resolve day-to-day problems; researches unique problems and tries to find solutions or workarounds.

Qualifications and Evaluations

Requirements:

EXPERIENCE:

Minimum 1 year of progressively responsible experience in the information technology field, involving PCs or MACs and Local Area Networks (LANs) within the last five years. Work experience must demonstrate a knowledge of a MS Windows operating environment.

JOB KNOWLEDGE: Must possess practical knowledge of basic network support, i.e., installation and configuration of computers and printers. Ability to create and manage user accounts; assist with troubleshooting and restoring network outages. Must be aware of industry standards, trends, and emerging technologies. Ability to analyze and diagnose network components, using available tools, utilities, or standard procedures.

Education Requirements:

Completion of secondary school. Technical training in operation/administration of LANs (preferably in a Windows LAN environment), applications, and other network tools. Work experience can be substituted for formal training.

Evaluations:

LANGUAGE: Good working knowledge in English. This may be tested

SKILLS AND ABILITIES:

Excellent Interpersonal and customer service skills required for working in person, via phone and via email with approximately 150 network users and 400 APO clients. Basic computer skills to support troubleshooting, imaging computers, and servicing printers. Ability to safeguard classified information, material, and equipment. Ability to work independently and be resourceful in providing support services. Ability to maintain good organization of inventory and packages.

EQUAL EMPLOYMENT OPPORTUNITY (EEO): The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.

Qualifications:

All applicants under consideration will be required to pass medical and security certifications.

Benefits and Other Info

Benefits:

Agency Benefits:

Locally Employed Staff, including Members of Household (MOHs), and Third-Country Nationals (TCNs), working at the U.S. Mission in Brussels may receive a compensation package that may include health, separation, and other benefits.

For EFMs, benefits should be discussed with the Human Resources Office.

The pay plan is assigned at the time of the conditional offer letter by the HR Office.

Other Information:

HIRING PREFERENCE SELECTION PROCESS: Applicants in the following hiring preference categories are extended a hiring preference in the order listed below. Therefore, it is essential that these applicants accurately describe their status on the application. Failure to do so may result in a determination that the applicant is not eligible for a hiring preference.

HIRING PREFERENCE ORDER:
1. AEFM / USEFM who is a preference-eligible U.S. Veteran*
2. AEFM / USEFM
3. FS on LWOP and CS with reemployment rights **

• 
  IMPORTANT: Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 (“Certificate of Release or Discharge from Active Duty”), Letter from Veterans’ Affairs which indicates the present existence of a service-connected disability dated within the past six months, equivalent documentation, or certification. A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service. Acceptable documentation must be submitted in order for the preference to be given.

** This level of preference applies to all Foreign Service employees on LWOP and CS with re-employment rights back to their agency or bureau.

For more information (i.e., what is an EFM, USEFM, AEFM, MOH, etc.?) and for additional employment considerations, please visit the following link.

How to Apply

How to Apply:

All candidates must be able to obtain and hold a secret clearance.

To apply for this position click the “Submit Application” button. For more information on how to apply visit the Mission internet site.

Incomplete applications will not be considered.

Required Documents:

To qualify based on education, you MUST submit the requested degree and / or transcripts as verification of educational requirement by the closing date of this announcement. Failure to provide requested information, or the information is insufficient to verify eligibility, may result in disqualification for this position.

All Applicants:

• Residency and/or Work Permit
• High school diploma

• Certificate or License • Passport copy

Eligible Family Member Applicants:
• Copy of Sponsor's Orders/Assignment Notification (or equivalent)

• Passport copy
• DD-214 - Member Copy 4, Letter from Veterans’ Affairs, or other supporting documentation (if applicable)
• SF-50 (if applicable)

Next Steps:

Applicants who are invited to take a language or skills test, or who are selected for an interview will be contacted via email.

For further information - the complete position description listing all of the duties, responsibilities, required qualifications, etc. may be obtained by contacting the Human Resources Office.

Thank you for your application and your interest in working at the U.S. Mission in Brussels.

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