Posting Information
Department
Parking - 225401
Career Area
Parking and Transportation
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Posting Open Date
06/26/2023
Application Deadline
07/07/2023
Position Type
Temporary Staff (SHRA)
Position Title
Parking Services Coordinator
Position Number
20057116
Vacancy ID
S021737
Full-time/Part-time
Full-Time Temporary
Hours per week
40
Work Schedule
Monday – Friday | 7:30 AM – 4:30 AM
Subject to Change
Subject to Change
Position Location
North Carolina, US
Hiring Range
$19.97/hr
Proposed Start Date
07/17/2023
Estimated Duration of Appointment
6 months not to exceed 11 months
Position Information
Primary Purpose of Organizational Unit
The UNC Chapel Hill Department of Transportation and Parking is an essential part of UNC Chapel Hill and is responsible for coordinating all traffic, parking and transportation services for UNC Chapel Hill’s campus. The department strives to provide a high level of service to students, employees and visitors who work, live, and visit the University and UNC Health Care System. Transportation & Parking (T&P), partners with stakeholders and customers to manage this key University infrastructure system effectively and efficiently balancing limited resources and the diverse needs of the campus community. The department manages 10 parking decks and 160 surface parking areas with approximately 23,000 parking spaces providing employee, student, patient/visitor, and event access to the UNC campus. The University and UNC HealthCare System rely on a multi-modal transportation system that is heavily dependent upon local and regional transportation to provide access to the campus and hospitals. UNC partners with local and regional transit agencies to provide fare free at boarding local transit and subsidized regional transit opportunities for employees and students. T&P services and partners include Chapel Hill Transit, Triangle Transit Authority, Piedmont Area Rapid Transit, and Chatham Transit Network in addition to the UNC P2P Express and P2P On-Demand services. T&P also offers a UNC Commuter Alternative Program(CAP) that incentivizes commuting opportunities including off-campus park & ride with frequent transit, Zip Ride (car rental by the hour), Zim Ride (ride sharing service), and van pool subsidy and coordination. T&P plans, manages, and implements traffic, transit, and parking services on a daily basis and during major campus events such as large-scale athletic events, performing arts, Commencement, and VIP visits occurring at UNC.
Position Summary
Provide customer service and administrative support to Transportation & Parking customers who need access to campus. Customers include all UNC and UNC Hospital students and employees, and every department. T&P also provides information and options to off-campus parties who need to access campus such as contractors, vendors, consultants working on campus, and campus visitors including prospective students and families and patients and visitors.
Position operates in a busy work environment that requires the ability to plan and make independent decisions, handle high- pressure situations, defuse difficult customer service situations, and develop resolutions. Position includes working in Microsoft Office Suite for records, reports, and other office functions, and cash handling, deposits, and cashiering to process payments for parking fees and services.
This position also provides administrative support to T&P managers, including extracting and organizing data and reports, assisting campus units with transportation and parking requests.
Position operates in a busy work environment that requires the ability to plan and make independent decisions, handle high- pressure situations, defuse difficult customer service situations, and develop resolutions. Position includes working in Microsoft Office Suite for records, reports, and other office functions, and cash handling, deposits, and cashiering to process payments for parking fees and services.
This position also provides administrative support to T&P managers, including extracting and organizing data and reports, assisting campus units with transportation and parking requests.
Minimum Education and Experience Requirements
High school diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.
Required Qualifications, Competencies, and Experience
- Customer service experience.
- Excellent verbal and written communication skills required; ability to communicate information to diverse individuals or groups; ability to clearly and concisely convey information orally or in writing to individuals or groups to ensure that they understand the information and the message; ability to listen and respond appropriately to others.
- Computer literacy required, including proficiency Office Suite/Office 365, particularly Word and Excel.
- Excellent organizational skills and attention to details required. Must be able to work independently, use initiative, and make substantive decisions quickly and within policy.
- Ability to work in a fast paced, busy environment with diverse populations.
Preferred Qualifications, Competencies, and Experience
- Experience generating data reports
- Experience communicating with all customer types via multiple professional platforms (in-person, email, telephone, virtual/video)
Special Physical/Mental Requirements
- Ability to sit for extended periods of time and perform repetitive tasks (e.g., answering the telephone, typing, computer work)
Campus Security Authority Responsibilities
Not Applicable.
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