Working at Transurban is different; it’s a place where you can see the benefits of your work play out in real life, every day. We create city-sized solutions—building and operating safer, smarter, and more sustainable roads—to solve pressing transport challenges that are slowing cities down.
About the role
We’re seeking Network Support Officers to work within our control rooms. As a Network Support Officer you will be monitoring CCTV, traffic and business systems to ensure that in the instance of an event or accident, you take proactive measures promptly which minimise the impact, and maximise safety on our roads and tunnels.
You’ll join an innovative team, who remain calm and confident under pressure, and are constantly identifying appropriate actions to be undertaken to ensure safe and quick resolutions.
As our Network Support Officer, you’ll contribute to lasting and positive changes that shape the future of our cities and communities. It’s meaningful, challenging and exciting work.
Day-to-day, you will:
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Work with different control systems to monitor and manage traffic on both open roads and in tunnels
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Maintain current awareness of the Emergency Response procedure and ensure it is followed at all times in the event of an emergency
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Liaise with Emergency Services as required to ensure that incidents are managed in accordance with relevant procedures. Your curious mind will drive you to think bigger, and find new ways to improve our processes, traffic management, and make recommendations
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Liaise with the maintenance teams regarding maintenance activities to assist the availability of traffic lanes or equipment
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Ensure any hazards, debris, abandoned or stationary vehicles are promptly, and safely handled, as per relevant procedures, processes and training
This role will suit someone with a curious mind and transferrable skills and experiences, including:
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Quick thinking and problem-solving skills to manage incidents and resources, while staying calm in high pressure and stressful situations
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Proficient use of standard computer programs and an ability to learn unique IT systems quickly
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A high level of written and verbal communication skills
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Available to work a 24x7 roster based on business requirements Flexibility to work hours during peak workload demands as required
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Ability to respond to emergency situations as required
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Confident in multi-tasking in a high speed, high volume traffic management environment whilst monitoring numerous data sources, recording information accurately whilst calmly liaising with road network users, emergency services and other groups
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A current driver’s license and transport to our control room sites
If you meet some of these requirements, but not all, we encourage you to submit your application.
With a career at Transurban, you’ll enjoy a range of benefits, including:
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A range of flexible working and leave options, including the option to purchase an additional six weeks of leave each year
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16 weeks paid parental leave (regardless of gender or carer status), with no waiting period, with Superannuation paid during unpaid leave as well
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Learning and development opportunities to support your career interests
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Health and wellbeing support—access to Headspace and our EAP program, wellness facilities, and more
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Share offers and insurance benefits
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Social activities, community give-back programs and paid volunteer days
We offer a range of flexible working options, so you can balance your work and life commitments and interests. Have a conversation with us about how this could work for you.
We embrace diversity with a foundation of safety, wellbeing and inclusion; where everyone belongs. We treat everyone with fairness, consideration and respect, regardless of gender, gender identity, marital or family status, sexual orientation, age, ethnicity, religious beliefs, cultural or socio-economic background, perspective, and experience – whether they work for us or not. We want to ensure everyone feels comfortable and safe to express ideas, questions and concerns.
We strongly encourage applications from candidates of diverse backgrounds and lived experiences, including Aboriginal and Torres Strait Islander people and people living with disability. If you require any adjustments or support during the recruitment process, please contact us on careers@transurban.com
Job Type:
Fixed Term (Fixed Term)
Closing Date:
29-Nov-2023 0:00
Please note: The closing date reflects the time zone of the Primary Location for this job posting.
Primary Location:
Brisbane CBD & Inner Suburbs Brisbane QLD
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